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1. When
making a reservation, a guest clicks the “reservation
button” on your Web Site. A 4 step system is used
to book a reservation:
- Guest inputs arrival date
and number of nights stay.
- Availability appears, and
Guest indicates room types, or properties of interest. In-room pictures can be displayed
if desired.
- Occupant name, Cots, Cribs,
Adults, Children are requested. Total charges are shown
to the Guest.
- A form appears and prompts
the Guest to input Name, Address, Phone, e-mail, and
method of payment.
Upon
submission of the form, then:
- A
thank you page is displayed to the Guest
- An
e-mail to the Guest is created confirming the reservation
- An
e-mail to the hotel is created
2.
Hotel personnel login to Econo-RES system, to retrieve Credit
Card data, and processes Credit Card Authorizations for
newly booked reservations. To keep costs to a minimum, Econo-RES
does not automatically process credit card transactions.
3.
Hotel personnel input reservations into local reservation
system. There is no automatic interface between the local
reservation system, and the Econo-RES system.
Back
Office/Administration features of Econo-RES
For
use by hotel personnel.
Secure login is required, and a user menu will change
based on the security rights of the user.
Menu
options:
1.
Userid Maintenance (with levels of security by user. Only
managers can set up users.)
2.
Hotel Definition
- Name,
Address, Phone, maximum days to be sold, cot price, crib
price, pets allowed, maximum rooms allowed to be booked,
block out days from today, sales tax rate, hotel policy
statements and standard messages that appear when a guest
is making a reservation.
- Ability
to Turn Econo-RES on or off so that guests can be blocked
from entering reservations.
3. Room
Type Maintenance
- Room
Type, Description, Picture File, Maximum rooms available
for sale over the Internet, Maximum guests allowed in
the room.
4. Room
Rates Maintenance
- Base
nightly rate for each room type, Start date, End date,
Weekend Surcharge if any.
5. Surcharge
Maintenance
- Special
surcharges for peak periods, like July 4th
holiday, and minimum nights stay for peak periods.
6.
Availability Table
- For
each month and Room Type, number of rooms available for
sale over the Internet
7.
Hotel Policy Maintenance
- Allows
the hotel to update Policies that are displayed to Guests.
8.
Reports
- New
reservations for a day, or any period of time
- Arrivals
list for a selected day
- Departures
list for a selected day
- Ability to retrieve and print
complete detail for any reservation
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